For my analysis of informal social media
websites, I have chosen the same pages for both airlines. My selection embraces
influencers and inbound links.
LOT Polish Airlines:
(2016, https://www.reddit.com/r/travel/comments/40uwgn/lot_airlines/)
Reddit.com includes a post
regarding ticket prices and quality of service. All of the comments are either
positive or very positive. The message is that LOT is relatively cheap carrier
offering good services.
(2016, https://www.tripadvisor.ca/Airline_Review-d8729112-Reviews-Cheap-Flights-LOT-Polish-Airlines)
On the tripadvisor.ca the
entries are polarised. On the one hand LOT is recommended for its low prices
and good planes, on the other hand it is criticized for poor quality of
services.
On the Airlinequality.com
customer rating from 176 reviews is 6/10. The highest satisfaction gives to clients’
seat comfort. The lowest grade is for inflight entertainment.
Qatar Airways:
On the reddit.com visa issue
for Asian countries is discussed, the users are positive with flying Qatar
Airlines with Canadian passport.
On the tripadvisor.ca the users’
opinions are mostly very good. The title of the first comment adequately
summarized all opinions: “Comes close to being best”.
On the Airlinequality.com customer
rating from 762 reviews is 8/10. The passengers appreciate the high quality of
service.
Summary
My own investigation on
above mentioned websites proves that Qatar Airways has much more opinions than
LOT. QA is perceived as a high quality company for big money, where as Polish
Airlines offers reasonable value for reasonable money. The deference between
both carriers is shown for example by the access on board to Wi-Fi. You can get
it free with QA (you have already paid a lot for the ticket), meanwhile you do
not have it with LOT unless you pay additionally for it.
Written by Aleksander
Stempowski
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